“With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. They offer the full range of web hosting features, including a free domain and email, Cloudflare CDN, cPanel with SSH access, and unlimited MySQL databases and bandwidth — not to mention their prize-worthy customer support.
We got a chance to sit down with both the CEO, Tenko Nikolov, and Founder of SiteGround, Ivo Tzenov, to discuss the technology behind some of their incredible innovations. They gave us the inside scoop on SiteGround’s features, and took us through the solutions they’ve engineered to enhance the user experience.
Custom-Built Customer Service: Chat and Ticketing Systems
What’s SiteGround’s strongest “pull” factor, you ask? Well, customer service has been their claim to fame, without a doubt. However, customers come to SiteGround for the support, only to be blown away by the custom solutions they’ve built to make the hosting experience as stress-free as possible.
SiteGround has engineered an in-house chat software that allows users to select and rate thoroughly vetted customer service agents with whom they’ve worked previously. They’ve written their own Ticketing System as well, which is comprised of an algorithm designed to select appropriate technical support representatives for specific tasks.
In-House Solutions: Shared, WordPress, Cloud, and Dedicated
They’ve taken their preference for in-house software solutions for customer support and applied it to their entire business. “All of our infrastructure and all of our code beds are done internally,” Tenko said.
For their shared hosting service, they’ve conceived a one-of-a-kind server isolation system that prevents vulnerable servers from taking down entire networks. In place of VPS hosting, they’ve built their own cloud container platform, featuring thousands of containers and top-notch scalability and security. All SiteGround hosting service users benefit from their unique downtime prevention mechanism, which has helped SiteGround develop their reputation for uptime rates: 99.996% annually and 99.999% monthly.
Other Unique Perks: SuperCacher and In-House Backups
In the cases of caching and backups, customers have access to SiteGround’s in-house SuperCacher, with a flexible range of options to meet any and all page load needs at optimum speeds. Their custom backup software improves upon technology off the shelf, which often takes up to a day to run. Instead, SiteGround customers receive daily backups from a system that only takes about an hour.
Final Word: Unmatched User Experience with SiteGround
SiteGround is, without a doubt, an esteemed leader in customer service within the hosting industry. They’ve emphasized that commitment to quality with the unique, custom solutions they’ve built. On the development side, they devote a tremendous amount of time to UX testing, epitomizing their commitment to the user experience.”
- Unlimited email hosting at your FREE domain
- Compatible with multiple webmail and email clients
- Secure email protocols and integrated anti-SPAM solutions
- FREE website builder and easy management via cPanel
- Ideal for business email hosting, with 99.9% uptime
FREE Domain and Live Setup Assistance
SiteGround makes it easy to get your website launched cost-effectively and quickly, with tons of freebies to get you started. They offer free auto-migration, as well as WordPress setup conducted by their own in-house experts.
You’ll love the all-inclusive UI with cPanel, which includes readily-available SSH access. All plans include Cloudflare’s CDN, and SiteGround conducts daily backups, proactively preserving changes made to your website.
Experience the comforts of 24/7 customer support and a 99.9% uptime guarantee. Plus, their Tech Support Team offers tons of free tutorials and knowledge base articles, which they update frequently to keep you up-to-speed with relevant web intel.
Custom Solutions for Customer Support
Their in-house-built Ticketing System assigns specified tasks to the most appropriately qualified Tech Ops Team member. The custom solution uses an algorithm to select an agent based on skill level and expertise.
SuperCacher and Downtime Prevention
SiteGround has an advanced website optimization caching system, called “SuperCacher,” built to dramatically improve site performance and speed. SuperCacher includes options for static or dynamic caching, as well as a Memcached and HHVM option.
In-house Server Isolation and Software Fixes
SiteGround was the first to implement a unique isolation system in which vulnerable accounts are prevented from taking down entire servers. Their one-of-a-kind isolation technology makes their shared hosting service as secure as most (more expensive) dedicated hosting.
Ease of Use
SiteGround’s easy-to-navigate interface is stocked with tons of free, easy, 1-click installs, as well as plenty of upgrades and add-ons. The all-inclusive UI with cPanel is simple-to-learn and houses flexible options for users of all skill and comfort levels, to help them get started.
Plus, SiteGround’s in-house experts are there to help 24/7/365. Whether you’re looking for expert assistance with WordPress setup or some tips for marketing your site, their Tech Support Team has assembled a series of tutorials, guides, and step-by-step resources to make launching a website with SiteGround hassle-free.
SiteGround’s commitment to customer service is made clear by the technology they’ve built to support their users. Easily submit new issues regarding billing, development, site transfer, installations, and more using their Support Ticketing System they’ve developed in-house, or click to chat with a representative using their custom Chat System.
SiteGround offers a range of hosting plans to meet your shared hosting needs (as well as those for dedicated and Cloud hosting). All of their shared hosting plans come with the “essentials:” free domain, site transfer, app installations, email accounts, plus unlimited traffic and MySQL databases, with 24/7 support and a 30-day money-back guarantee. You’ll also receive free daily backups, as well as cPanel, Cloudflare CDN, and of course, SiteGround’s outstanding uptime (99.996% yearly, 99.999% monthly).
Storage allotted is 10GB, 20GB, or 30GB, and sites can handle approximately 10,000, 25,000, or 100,000 visits per month, depending on your plan. Their “StartUp” Plan is perfect for kick-starting a single site, while the “GrowBig” and “GoGeek” Plans allow you to build multiple sites with priority tech support, 1-year SSL certificate, and their SuperCacher for optimum speed. “GoGeek” users also receive “Geeky Advanced Features,” which include fewer accounts per server, advanced hardware, free PCI compliance, and pre-installed Git and staging.
All of these plans come packed with the best features for the some of the best prices you’ll find.
Reliability & Support
SiteGround prides itself on innovating with ideas previously considered implausible. For example, in the early days of shared hosting, the drawbacks to running on shared servers were typically weakened security and hindered performance. “Isolation between shared hosting accounts was considered impossible,” Tenko told us. “People told us we couldn’t do it, and we did.” SiteGround was the first to implement a unique mechanism that isolates server accounts, so that vulnerable accounts can’t be the demise of entire networks.
SiteGround also offers free daily backups to their customers. In the past, the backup systems available took up to half a day to generate results. They created their own backup system, which takes about an hour to run, at no additional cost to users of any of their packaged plans. “GoGeek” users can also receive up to 30 copies of these backups.
SiteGround Includes 99.9% Uptime Guarantee, Free Daily Backups, Free Cloudflare CDN, Unlimited MySQL Database Storage, 24/7 Support, cPanel, and SSH Access
Review by Dale from HostJury.com
WOW I have never been treated better by a host! I can get an online support tech quickly. Get features like daily backup (site and database) with my GrowBig plan. Sitegroud is a breath of fresh air compared to my previous host.
Review by Joe E. Crak from Reviews.com
Best hosting support of all time EVER!
Here’s the Rundown on What SiteGround Has to Offer
A hosting hero when it comes to customer service and tech solutions, SiteGround is a dominate leader in web hosting, across the board. Tenko and Ivo offer hands-on support to their team when it comes to the development side of ensuring quality as a top priority. Their attention to detail is reflected in the rigorous UX testing, 24/7/365 customer support with custom-built software, and of course, their supreme uptime. Whether you’re looking for shared, dedicated, first-time, or cloud hosting, SiteGround is prepared to meet your needs with top-tier features and an incredibly responsive and polite approach.